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MOTRAX WINTER I-NEK NECK TUBE - RED
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Donington Moto Store started in 2008 with a shop in Castle Donington about 0.5 miles from Donington Race Circuit. Early in 2011 we expanded the business and became internet-only with offices still in Castle Donington and a separate warehouse distribution facility. Run by long-time bikers,
all of our 'buy-it-now' products are brand-new and factory-fresh from top brand names - we do not
sell out-of-date, end-of-line, dust-gathering shop display items or
returns/products that no one else wants!! As well as getting the
latest specification factory-fresh items you will also get the keenest prices. We use a professional dispatch service to ensure that products are professionally packed and reach you with the minimum of hassle. We sell only the very latest, brand new, GENUINE branded products. Try us! 'We sell World-Wide' RETURNS POLICY and TERMS & CONDITIONS of PURCHASE RETURNS Are products I buy under guarantee? Yes, all items are sold with a 7 day return to base guarantee. This is for manufacturing faults only and does not include damage caused by the user, misuse or wear and tear. This does not exclude your statutory rights. If you are reporting a fault within the manufacturer’s warranty period then we strongly recommend that you first contact the manufacturer direct to have the fault repaired, this is often the quickest solution as many manufacturers have special service centres or telephone help facilities for your convenience. If you are unable to contact the manufacturer then please contact our customer services via the eBay messaging service. What if I have bought the wrong size? If you receive an item from us and you find it does not fit you may return it to us provided that it is unused and still has its original packaging and tags intact, all you will be responsible for is the cost to send the item back to us. We will then offer you a full item refund or will exchange the product for a different size. If you require an exchange you will be required to pay for the cost of sending the replacement item out to you.
What if I don’t like the product I have received? We would always hope that customers will be happy with the products they purchase from us, however if you do receive any item that you are unhappy with you can return it to us within 7 days of delivery for a full item refund or exchange, all you will be responsible for is the cost of postage to return the item to us. You do have a legal obligation to take good care of the products while they are in your possession and we can only accept items for return if they are unused and have all original tags and packaging. What if there is a fault with the product I received? If you have received an item that is damaged or has a fault in any way please return it to us within 7 days of delivery with all tags and original packaging, including your receipt for return postage. If we agree that there is a fault with the product or damage caused by ourselves we will then offer you a full refund including your postage costs. Alternatively we can arrange for our courier to deliver you a replacement product and collect the damaged goods at the same time. If you would prefer to receive this service please contact us via the eBay messaging service. Where do I return products to? Please refer to the Returns Address label on the packaging of the delivery that you receive. Do I need to include anything? We would be very grateful if any customers returning items could supply a copy of the invoice that we sent out with the goods. This will help us to process your refund or exchange more efficiently. Failure to include the invoice details can cause a delay. What if I want to return a product after 7 days? We will normally be unable to offer refunds or exchanges on products later than seven days after delivery unless it is a manufactures fault that is covered by the manufacturer’s warranty. In this instance please contact us via the eBay messaging service. How long will it take to receive my refund? We endeavour to process all refunds as soon as possible and all refunds will be paid within a maximum of thirty days. Refunds can only be processed once any goods have been returned to us. Refund payments will normally be made via the same payment method that you originally made payment with.
CONTRACT FOR THE PURCHASE OF PRODUCTS FROM OUR EBAY STORE This
document (together with any other documents referred to on it) tells you the
terms and conditions on which we supply any of the products (Products) listed
on our eBay store. Please read these terms and conditions carefully before
ordering any Products from our store. You should understand that by ordering
any of our Products, you agree to be bound by these terms and conditions. 1. INFORMATION ABOUT US 1.1 We are registered in England No. 7052786 2. SERVICE AVAILABILITY 2.1 3. YOUR STATUS By
placing an order through our store, you warrant that: 4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US 4.1 5. CONSUMER RIGHTS 5.1 6. AVAILABILITY AND DELIVERY 6.1 7. RISK AND TITLE 7.1 8. PRICE AND PAYMENT 8.1 9. OUR CANCELLATION AND REFUNDS POLICY 9.1 9.2 10. OUR LIABILITY 10.1 11. WRITTEN COMMUNICATIONS Applicable laws require that some of the information or communications we send to you should be in writing. When using our store, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our eBay store. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all Contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 12. NOTICES All notices given by you to us must be given to Flying Octopus Limited, The Old Vicarage, Castle Donington, Derbyshire DE74 2JB or email us at flying_octopus@hotmail.co.uk 13. TRANSFER OF RIGHTS AND OBLIGATIONS 13.1 14. EVENTS OUTSIDE OUR CONTROL 14.1 15. WAIVER 15.1 16. SEVERABILITY If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. 17. ENTIRE AGREEMENT 17.1 18. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS 18.1 19. LAW AND JURISDICTION Contracts for the purchase of Products through our website will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. SHIPPING The delivery charge of your order is on-charged to you at the COST price to us. You can benefit from reduced delivery charges when buying multiple items that can be dispatched together as one parcel. Because the calculation for total parcel weight, size, insurance, packaging, etc., differs according to the ‘make-up’ of each order, please ask us for an amended delivery charge when buying multiple items. Are there any postal surcharges? We charge only the applicable 3rd party postal cost/surcharge. We strive to use the best quality/price postal service available for the varying parcel sizes/weights according to the required parcel destination. Postal surcharges therefore differ according to the size/weight of the parcel, destination required and the 3rd party postal service providers terms and conditions. The standard 3rd party postal service is quoted in each listing. A surcharge will be applied to any variation to the standard UK dispatch cost – as identified in the following: Items weighing less than 2.0kg are dispatched using Royal Mail - Royal Mail dispatch world-wide. Items weighing between 2.0kg and 20.0kg are dispatched using a courier service – this being for both Uk and world-wide dispatches. Royal Mail The standard mailing method for an item is quoted in the item listing (1st Class, 2nd Class, etc.). This standard price is for mailing the item to the UK ONLY (except Channel Islands). A postal surcharge will be applied if the buyer requires a service enhancement (upgrade 2nd class to 1st class, etc.). Requested service enhancements should then await an amended eBay invoice before payment is made. If payment has already been made then a separate PayPal payment for the postal surcharge will need to be made before the item can be dispatched. FOR BUYERS FROM THE CHANNEL ISLANDS, IRELAND/THE REST OF EUROPE AND THE REST OF THE WORLD please request the applicable postal surcharge for your destination before making your purchase (if you consider the applicable postal surcharge to be a pre-sale price concern). The terms and conditions applied by Royal Mail can be accessed via the following link http://www.royalmail.com/portal/rm/content1?catId=400144&mediaId=400147 Courier Service (2.0kg up to 20.0kg) Due to increased costs of delivery to some areas the following postal codes are subject to a courier surcharge: JE – GY – IM – KW – ZE – IV – PH – PA – KA – PO30 to PO41 – BT – FK and G83. Please note that we use a courier service that claims a 24 hour service but, based on our experience, please allow up to 48 hours for courier delivery. Please remember that when you accept a delivery from the courier, you are signing to say that you have received the goods in a perfect condition. If you notice any damage on the package or if you think it has been mishandled always sign as “damaged” or if the packaging is in a very bad state please refuse delivery. How long will it take to receive my order? Unless otherwise stated on the item description, we always endeavour to dispatch UK orders within 4 days. Most orders are sent out within 2 days. It is possible to receive your order within 2 days but it may also be up to 7-10 days (depending on the postal service used and when the goods were ordered (goods ordered after 2pm on Fridays or over the weekend will not be dispatched until Monday/Tuesday of the following week). You will receive an eBay message on the day that the goods are dispatched from our warehouse. What happens if I’m out when you deliver? If you are unable to be home when we deliver the courier will leave a card stating that he has attempted to deliver your consignment while you were out. You can then either collect your items from your local depot, whose address will be on the card, or alternatively you can contact the courier to arrange re-delivery. If you wish you may leave instructions for the delivery driver such as ‘leave with neighbour’ for example, in this case it is at the driver’s discretion whether he leaves the item and you will assume full responsibility for the package. Will you deliver to an alternative delivery address? As a security measure to protect our customers and ourselves from fraud we will only dispatch items to your registered PayPal address. Do you deliver overseas? We deliver to all areas of the UK, Channel Islands, Scottish Highlands and Islands and to the European Union, North America, Australia and New Zealand. We also deliver to BFPO (British Forces Post Office) addresses in the UK. We are also happy to quote for all other destinations Can I combine multiple orders into one delivery? Yes and we recommend that you do this whenever possible to keep delivery costs to a minimum; if you wish to buy multiple items please select all items before attempting to make payment and then please eBay message us and we will calculate an accurate post cost and apply this to your eBay invoice. We are not able to guarantee that postage can be combined after the payment has been processed. What if there is a problem with my product? If you are in any way dissatisfied with the product you have received you may return it to us for a full refund any time up to seven days after you have received the goods providing the goods are unused and still have their original packaging. For more information
about returns please see the returns section in our Terms & Conditions. What happens if I do not receive my goods? In the unlikely event that goods are lost in transit, they cannot be classified as missing until after 7 working days.
However
liability for goods lost in transit is borne by ourselves and in this event we
will either dispatch replacement items out to you as soon as the original items
are confirmed as missing or we will offer you a full refund. Our contact details:
PAYMENT If you require any assistance from our customer service staff please telephone 01332 810047 or send a message via the eBay messaging service. What payment methods are available? For our mutual safety we prefer payment via PayPal. We also accept payment by debit/credit card - please call us on 01332 810047 to make debit/credit card payments. When do I need to pay by? Please make payment within 4 days of order placement. If, for any reason, you are unable to do this then please contact us via telephone or the eBay messaging service and advise us about any delay. We will do our utmost to accommodate any delay but it is important that we are kept informed. We will automatically send an eBay payment reminder when 4 days have elapsed from the purchase time. Following this, you will then have 7 days to make your payment before eBay files your purchase as being unpaid. You may also be interested in:
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Postage
£1.00 | Estimated delivery after 1 business days



